What We Collect and Why We Hold It
We collect the information you give us when you register — your name, email address, phone number and account credentials. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we log transaction references and wallet identifiers to verify payments and resolve any disputes.
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We also collect device and session data automatically: your IP address, browser type, and pages visited. This helps us detect unusual account activity and keep your wallet secure. We do not sell your personal data to third parties, and we do not share it with advertisers.
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We may share limited data with payment processors — such as the mobile wallet networks you use — strictly to process your transactions. Any data shared with third-party processors is governed by contractual agreements that require them to protect it at the same standard we do.
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Retention periods vary by data type: account credentials are kept for as long as your account remains active, while transaction records may be retained longer where required by applicable rules. You can request a copy of your stored data or ask us to delete your account
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by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.